We are sorry that you have a problem, but we are here to help! / Rid A Critter Inc. (referred to hereafter as RACI).      

It is our goal that you are always completely satisfied with any items you purchase from RACI.  If there is a problem with a purchase, please contact us first to determine the exact issue and for the resolution of same.

Please return the product with all original packing and packaging.  Most products may be returned for a refund  or exchange within 10 days of the Shipping Date to you, provided that the products are returned in their original condition.

There will be a 15% Restocking Fee and Return Shipping Charges must be paid by the customer on all returns.  It will also be our Policy NOT to accept the return or exchange of any merchandise without first obtaining a Return Authorization Number.  Our office must be Contacted.

All returns must be shipped back within 10 days of the Shipping Date with the Return Authorization Number clearly printed on the outside of the packaging/box.  Please Contact Us for more information.